As a customer you are responsible for unboxing your order and checking that the goods are faultless as soon as possible after delivery. If you have received products that are damaged or if the good has another defect, please contact our customer service department via help@minirodini.se to get approval before returning the good(s) via waybill. Please always state your order number in the email. Please also attach a picture detailing the damage and/or defect. When returning the goods, you as a customer are responsible for getting the goods back to us in desired condition.
Turn the original packaging inside out and make sure to pack the items well. In the return form make sure to outline in writing the damage and/or defect as detailed as possible. Mini Rodini will compensate you costs incurred in returning the products if the goods are proven damaged and/or defect.
Please observe that a wear and tear offset fee will be applied to outerwear, 1 years usage equals 20% off, 2 years usage equals 30% of the recommended retail price